Trade customers please contact us for Terms and Conditions.
When you place an order with Belico , you are deemed to have accepted the Terms and Conditions set out below. Please read this page carefully as it contains important information. All products supplied by Belico comply with current British Standards. All our lights are provided without shades or bulbs. The terms and conditions set out below do not affect your statutory rights
ORDERING AND PAYMENT
All payments to Belico are in British Pounds Sterling only, there is no minimum order requirements. Payments will be taken when your products are ordered, via PayPal.
When you have placed your order on our website we will send a confirmation email with your order number. If you do not receive this email please let us know on sales@belico.co.uk. Once you have placed your order it cannot be cancelled, so please check carefully before placing your order. If you are unsure or have any questions please contact us at sales@belico.co.uk or on 01778 422 033 as we will be happy to help.
DELIVERY
Our usual lead time is 10 to 15 working days but we will always do our best to work towards deadlines.
When your order is ready to be dispatched we will send an email to let you know when to expect your order.
The delivery costs to uk mainland are included in the prices on the website.
Should delivery be refused and the items returned to us a further delivery charge will be incurred for re-delivery.
RETURNS
All our products are carefully checked prior to being dispatched. Please inspect your items on arrival and if there is any damage, inform us in writing within 48 hours of receipt on sales@belico.co.uk . After this 48 hour period it is assumed that the items have arrived in a satisfactory condition. Should there be breakages or damage, and we have been notified within 48 hours, we will contact you to arrange for a replacement to be sent to you on receipt of the damaged item. Our items cannot be returned to us after 14 calendar days of receipt and all returns must have been agreed with us before.
Please understand that we cannot include our bespoke items in our standard returns policy as these are hand made to order and are crafted to your individual requirement or size. In the unlikely event that your bespoke fitting arrives damaged please notify us on sales@belico.co.uk within 48 hours of receipt. After this 2 days period it will be assumed that the goods have arrived in satisfactory condition.
Returned items must be UNUSED, in the ORIGINAL PACKAGING and received by us within 14 days of agreeing the return. The cost of returning unwanted items will be the customers responsibility. Items that are returned to us remain the customer’s responsibility until they are received by us in good order (unless damage has been notified). We therefore strongly recommend that you retain your proof of posting in case the parcel gets lost and you need to make a claim from your courier or Royal Mail. Should the returned items be damaged in any way when they are received by us (unless damaged has already been notified) we reserve the right to reduce the refund paid to you.
WARRANTY
Where the Goods have been manufactured by the Seller and are found to be defective, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge within 5 years from the date of delivery, subject to the following conditions:
– the Buyer notifying the Seller in writing immediately upon the defect becoming apparent;
– the defect being due to the faulty design, materials or workmanship of the Seller.
– Any Goods to be repaired or replaced shall be returned to the Seller at the Buyer’s expense
BELICO Privacy Policy
This Privacy Policy explains in detail the types of personal data we may collect about you. It also explains how we’ll store and handle that data, and keep it safe.
When placing an order on our website you are accepting and consenting to the practices described in this Privacy Statement. In this Privacy Statement, ‘we’, ‘us’ and ‘our’ means Belico and ‘you’ and ‘your’ means the individual who is using the website.
Who we are and how to contact us
What type of information is collected from you?
How do we collect your personal information?
How do we use your personal information?
How long is your information held?
Who has access to your information?
What rights do you have over your personal information?
Transferring your information outside Europe
Security precautions in place to protect the loss, misuse or alteration of your information
Use of cookies
Links to other websites
Who we are and how to contact us
Belico is Bespoke Lighting Company with over 15 years experience in designing and producing lights for a wide variety of applications, including leading restaurants, bars and hotels throughout the UK, providing a tailored lighting design to suit the needs of our clients.
BELICO is the data controller responsible for the information collected via this website. Our address is Belico, Unit 6 -8 Peacock Square, Blenheim Way, Market Deeping, PE6 8LW.
You can contact BELICO using the email address sales@belico.co.uk
What type of information is collected from you?
The personal information we collect from you is limited to your name, address (or company address), phone number and your email address. We also ask for your Paypal or credit card details for payment. When you choose to set up an online account we also ask you to create a username and password.
In addition to the personal information we collect we also collect information about your company including company name, company address.
How do we collect your personal information?
We ask for personal information when you:
- Order products from us
- Fill in an online form
- Set up an online account
When you place an order with us online, or over the phone, we ask for your name, address, company, phone number and email address and payment details (e.g. credit card or Paypal details).
When you set up an online account we also ask you to create a username and password.
How do we use your personal information?
We will only process your data to fulfil our contractual obligations and/or for our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
We process your data to:
- carry out our obligations in fulfilling your order/s
- deliver the products you order
- deal with any queries you may have in relation to your order or when you are considering ordering from us
- collect payment from you for the things you ordered
- set up a secure online account
We may also process your data to send you newsletters when you have consented to us doing so by ticking the ‘subscribe to our newsletter’ box when placing an order and/or to set up an account for you when you have asked us to by ticking the ‘create an account’ box when placing an order.
When you give consent, you are able to withdraw that consent at any time, by emailing sales@belico.co.uk
We will also use your data to comply with laws and regulations. We may use your data to prevent and detect crime, such as fraud.
Remember, if you choose not to share your personal data with us we might not be able to provide some services you’ve asked for.
How long is your information held?
We only keep your personal information for as long as is necessary for the purpose for which it was collected. Some information we hold will be retained to fulfil our legal and/or statutory obligations, for example, because of our obligations to the tax authorities or in connection with anticipated legislation.
Who has access to your information?
We will only share your information with 3rd parties in order to provide the services you have requested or which you expect from us. This includes the courier company used for delivering goods (usually fedex uk or APD), paypal and wordpress (e-commerce). We make sure that the 3rd parties we share your information with are GDPR compliant and that your data is secure and your privacy is protected.
- We will not sell or rent your information to 3rd parties;
- We will not share your information with 3rd parties for marketing purposes;
- We will not share or make use of your information for any reasons not outlined in this privacy policy without your consent unless we’re under a duty to disclose your personal data in order to comply with a legal obligation. We may, for example, share information about fraudulent or potentially fraudulent activity or to comply with law enforcement or regulatory bodies upon a valid request to do so.
What rights do you have over your personal information?
You have the right to ask for a copy of the information we hold about you. You can do this by emailing us at sales@belico.co.uk
You have the right to ask us to have your personal data amended, updated, deleted and you have the right to ask us to stop processing it or to restrict the processing we do with your personal data.
If you would like to ask BELICO to make changes to or delete your data or makes changes to the way we process your data please contact us at sales@belico.co.uk
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
Transferring your information outside Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). This may happen if any of our servers are from time to time located in a country outside of the EU. We will only transfer to those countries or organisations outside the European Union (“EU”) that can demonstrate that they are GDPR compliant, for example, those that participate in and has certified its compliance with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information we do our best to ensure it is treated securely to prevent misuse, loss or unauthorised access in accordance with the GDPR. For further information on how your information is used and how we maintain the security of your information please email us on sales@belico.co.uk
If you feel your privacy is being infringed in any way by using the BELICO website please contact us at sales@belico.co.uk
Contacting the Regulator
If you are unhappy about the way your personal data is being managed by BELICO you have the right to lodge a complaint with the lead supervisory authority which is the Information Commissioner’s Office (ICO) or alternatively, if you are based outside the EU, you may contact your country’s equivalent lead supervisory authority.
You can contact the ICO by calling 0303 123 1113 or go online to the “Report a concern” page of the ICO site: www.ico.org.uk/concerns
Review of this Privacy Statement
We keep this Privacy Statement under regular review. This Privacy Statement was last updated in May 2018.