Trade customers please contact us for Terms and Conditions.
When you place an order with Belico , you are deemed to have accepted the Terms and Conditions set out below. Please read this page carefully as it contains important information. All products supplied by Belico comply with current British Standards. All our lights are provided without shades or bulbs. The terms and conditions set out below do not affect your statutory rights
ORDERING AND PAYMENT
All payments to Belico are in British Pounds Sterling only, there is no minimum order requirements. Payments will be taken when your products are ordered, via PayPal.
When you have placed your order on our website we will send a confirmation email with your order number. If you do not receive this email please let us know on email@example.com. Once you have placed your order it cannot be cancelled, so please check carefully before placing your order. If you are unsure or have any questions please contact us firstname.lastname@example.org or on 01778560306 as we will be happy to help.
Our usual lead time is 10 to 15 working days but we will always do our best to work towards deadlines.
When your order is ready to be dispatched we will send a further email advising you when to expect your items. If you wish to change the delivery address after you have placed an order please let us know as soon as possible.
The delivery costs are included in the prices on the website, we use FeDex.
Should delivery be refused and the items returned to us a further delivery charge will be incurred for re-delivery.
All our products are carefully checked prior to dispatch. Please inspect your items on arrival and if there is any damage, inform us in writing within 48 hours of receipt on email@example.com . After this 48 hour period it is deemed the items have arrived in a satisfactory condition. Should there be breakages or damage, and we have been notified within 48 hours, we will contact you to arrange for a replacement to be sent to you on receipt of the damaged item. Goods cannot be returned to us after 14 calendar days of receipt and all returns must be notified to us prior to return.
Please understand that we cannot include bespoke light fittings in our standard returns policy as these are made to measure lights that are made to your individual requirements or sizes. We do our utmost to make sure you are 100% satisfied with your order before your light is made for you, but regret we are unable to offer refunds on bespoke fittings once the order has been placed. In the unlikely event that your bespoke fitting arrives damaged please notify us on firstname.lastname@example.org within 48 hours of receipt. After this 48 hour period it will be deemed that the items have arrived in satisfactory condition.
Returned items must be UNUSED, in the ORIGINAL PACKAGING and received by us within 14 days of issuing you with your RETURNS NUMBER. The cost of returning unwanted items will be the customers responsibility. Items that are returned to us remain the customer’s responsibility until they are received by us in good order (unless damage has been notified). We therefore strongly recommend that you retain your proof of posting in case the parcel gets lost and you need to make a claim from your courier or Royal Mail. Should the returned items be damaged in any way when they are received by us (unless damaged has already been notified) we reserve the right to reduce the refund paid to you.
Where the Goods have been manufactured by the Seller and are found to be defective, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge within 5 years from the date of delivery, subject to the following conditions:
- the Buyer notifying the Seller in writing immediately upon the defect becoming apparent;
- the defect being due to the faulty design, materials or workmanship of the Seller.
- Any Goods to be repaired or replaced shall be returned to the Seller at the Buyer’s expense